FAQ

Frequently Asked Questions

How do I make a purchase?
If you know what you are looking for, use the MEN or WOMEN links then scroll down to the type of clothing you’d like. If you prefer to shop by brand, use the BRANDS link. Once you have found an item, select your size and use the ADD TO SHOPPING BAG button underneath. Review the items in your shopping bag by selecting the SHOPPING BAG link at the top of the page. You can add products to your Wish List or use the REMOVE FROM BASKET link to delete items from your shopping bag. Click on PROCEED TO PURCHASE to complete your order.  
Do I need an account to make a purchase?

No, you don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits:
• Be notified when new stock arrives
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.

How do I reset my password?

If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

What payment methods does Oak Hall accept?

We gladly accept American Express, Discover, MasterCard, and Visa.

Why was I charged sales tax?

Federal and state law requires us to charge sales tax to anyone shipping to the state of Tennessee.

Is my package insured?

All items are insured against theft and accidental damage while in transit from Oak Hall to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

How do I return or exchange an item?

Holiday gifts purchased between November 1 and December 25th can be returned or exchanged until January 12th, 2019

We will gladly accept any unworn, unwashed, and undamaged full-priced item for return or exchange within 30 days of the original purchase date. Refunds will be made in the form of original payment. We will accept any unworn, unwashed, and undamaged sale item for store credit or for exchange within 7 business days from receipt. All items 70% off are final sale. To return or exchange an item, please note on your receipt your reason for exchange/return and use the enclosed prepaid shipping label to mail back your package. If you are returning an item, we will deduct $10 from your refund for shipping. If you are exchanging, the shipping is on us. You are also welcome to use any carrier of your choice to mail back your package, in which case we will not deduct for return shipping.

Please send returns to:
Web Office
Oak Hall E-Commerce
6150 Poplar Avenue, Suite 146
Memphis, TN 38119

You may also return or exchange the above items in our Memphis store.

Do you ship outside the United States?

Unfortunately, we are unable to process international orders at this time. We are currently working on a system to be able to ship to 60+ countries through our website.

Where is my order?

We try to ship all orders within 24 hours. Estimated delivery times are only to be used as a guide and may be inexact. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have an account, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

 
© 1859-2019 Oak Hall